FAQs

Last Updated: 27 June 2026

Welcome to the Dalkeith Pet FAQ page. Below you'll find answers to some of the most common questions about our products, ordering process, shipping, payments, returns, and customer support.

If you need further assistance, please contact us at support@dalkeith-pet.com.

General Questions

Q. What is Dalkeith Pet?

A. Dalkeith Pet is a UK-based online store offering a range of pet products, including Interactive Pet Toys, Pet Beds, Pet Feeding Essentials, and Grooming & Travel Accessories.

Q. Where are you located?

A. Business Address: 5 High St, Dalkeith EH22 1JB, United Kingdom

Q. How can I contact customer support?

A. Business Email: support@dalkeith-pet.com

Business Phone: +44 1316 633950

Q. What are your customer service hours?

A. Monday – Friday, 9:00 AM – 5:00 PM (GMT UTC+0)

Orders

Q. How do I place an order?

A. Browse our website, add your preferred products to your shopping basket, and complete your purchase through our secure checkout.

Q. Will I receive an order confirmation?

A. Yes. Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Q. Can I modify or cancel my order?

A. Orders may be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible if you require assistance.

Q. Can I purchase multiple products in one order?

A. Yes. Multiple products may be purchased within a single order, subject to availability.

Shipping & Delivery

Q. Do you deliver within the United Kingdom?

A. Yes. We currently deliver throughout the United Kingdom.

Q. How long does delivery take?

A. Within UK:

Handling Time: 1–2 Business Days

Transit Time: 3–4 Business Days

Total Delivery Time: 4–6 Business Days

Q. What is your order cut-off time?

A. 5:00 PM (GMT UTC+0)

Q. How much does shipping cost?

A. A flat rate shipping fee of £15.00 GBP applies to all orders within the United Kingdom.

Q. Will I receive tracking information?

A. Tracking information will be provided where available once your order has been dispatched.

Q. What happens if I enter an incorrect delivery address?

A. Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays or additional shipping charges.

Products

Q. What product categories do you offer?

A. Our product categories include:

  • Interactive Pet Toys
  • Pet Beds
  • Pet Feeding Essentials
  • Grooming & Travel Accessories

Q. Are product dimensions and specifications provided?

A. Yes. Product pages include dimensions, specifications, materials, and other relevant information where applicable.

Q. Will the product look exactly like the photographs?

A. Product images are provided for illustration purposes. Colours and appearance may vary slightly due to lighting, photography, manufacturing updates, or screen settings.

Q. How do I choose the correct product?

A. Please review the product description, specifications, dimensions, and other information provided on the product page before placing your order.

Payments

Q. What payment methods do you accept?

A. Payments are securely processed through our payment provider.

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro
  • Visa Electron

Q. What currency do you use?

A. All prices are displayed in British Pounds Sterling (GBP £).

Q. Is my payment information secure?

A. Payments are processed using secure payment systems designed to help protect your information during checkout.

Returns & Refunds

Q. What is your return period?

A. We offer a 30-day return period from the date of delivery for eligible items.

Q. Who pays for return shipping?

A. Customers are responsible for return shipping costs for change-of-mind returns. If an item arrives damaged, defective, or incorrect, return instructions will be provided following review.

Q. Do you charge a restocking fee?

A. No. We do not charge any restocking fees for approved returns.

Q. Can I return used products?

A. Used products are generally not eligible for return.

Q. How long do refunds take?

A. Approved refunds are generally processed within 14 business days after the returned item has been received and inspected.

Q. Do you offer exchanges?

A. We do not currently offer direct exchanges. If you require a different product, please return the eligible item and place a new order separately.

Customer Support

Q. What information should I provide when contacting support?

A. Where applicable, please include:

  • Your order number
  • Product name
  • A description of your enquiry
  • Photographs of the item (if applicable)

Q. How quickly will I receive a response?

A. We aim to respond to enquiries as promptly as possible during our normal customer service hours.

Contact Information

Business Name: Dalkeith Pet

Business Email: support@dalkeith-pet.com

Business Phone: +44 1316 633950

Business Address: 5 High St, Dalkeith EH22 1JB, United Kingdom

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT UTC+0)

Order Cut-Off Time: 5:00 PM (GMT UTC+0)